Last updated: 26 October 2026
Osborne Park Pharmacy respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and handle information when you visit our website, contact us or enquire about our services.
We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
Depending on how you interact with us, we may collect:
- Your name, telephone number and email address.
- Information you provide through our enquiry form, by telephone or in other correspondence.
- Information relating to an appointment or service enquiry.
- Health information you choose to provide where relevant to your enquiry or care.
- Technical information about your website visit, such as your IP address, browser type, device information and pages viewed.
Please only provide information necessary for your enquiry. Avoid sending prescriptions, Medicare details or detailed medical information through the general website contact form. Contact the pharmacy to discuss an appropriate way to provide this information.
How We Collect Information
We generally collect personal information directly from you when you contact us, submit an enquiry or arrange a service.
We may also receive information from an authorised representative or a booking provider where this is necessary to assist you and is permitted by law.
You may make a general enquiry anonymously or use a pseudonym where practical. However, we may need to identify you to arrange appointments, provide certain services or meet legal requirements.
How We Use Your Information
We use personal information for purposes such as:
- Responding to enquiries and providing requested information.
- Arranging appointments and communicating about our services.
- Providing pharmacy care and support.
- Maintaining relevant business records.
- Managing, securing and improving our website.
- Meeting our legal and professional obligations.
Where we collect health information, we will seek your consent unless collection without consent is permitted or required by law.
When We Share Information
We may share relevant personal information with:
- Authorised pharmacy staff who need it to assist you.
- Service providers supporting our website, communications, IT systems or bookings.
- Healthcare providers or your authorised representatives, where you consent or sharing is otherwise permitted by law.
- Government bodies or regulators where required or authorised by law.
We limit disclosure to information reasonably necessary for the relevant purpose.
Online Bookings and MedAdvisor
Our website provides links to external services, including online bookings and MedAdvisor.
When you enter information directly into these services, their privacy policies also apply. We encourage you to review those policies before submitting personal or health information.
Information made available to Osborne Park Pharmacy through these services is handled in accordance with our privacy obligations.
Cookies and Third-Party Website Features
Our website may use cookies and similar technologies to support functionality, security and website performance.
Embedded features, such as maps or review feeds, may allow third-party providers to collect technical information about your visit. Analytics tools, where enabled, may also collect information about how visitors use the website.
You can manage cookies through your browser settings. Blocking cookies may affect some website features.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Information may be held electronically or in paper records, depending on the nature of your interaction with us.
We retain information for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal and professional requirements. When it is no longer needed, we take reasonable steps to securely destroy or de-identify it, where required by law.
No method of transmitting or storing information electronically is completely secure.
Accessing or Correcting Your Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Please contact the pharmacy using the details below. We may need to verify your identity before responding.
We will respond within a reasonable period. If we cannot provide access or make a requested correction, we will explain why, where required by law, and advise how you can raise a complaint.
Privacy Questions and Complaints
If you have a question or concern about how we handle your personal information, please contact the pharmacy and ask to speak with the person responsible for privacy matters.
We will acknowledge your complaint, investigate the circumstances and respond within a reasonable period.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner through www.oaic.gov.au.
Osborne Park Pharmacy
207 Main Street
Osborne Park WA 6017
Phone: (08) 9344 3655
Changes to This Policy
We may update this policy to reflect changes to our practices or legal obligations. The latest version will be published on this page with its updated date.